FAQs

Frequently Asked Questions



Product Specific Questions

  1. Where can I inquire about Lacoste Fragrances?

Searching for a Product

  1. How do I locate a product on the site?

Payment

  1. Can I use coupons or gift certificates for purchases on Lacoste Fragrances Store?
  2. Do you accept another currency besides US dollars?
  3. What is done to secure my credit card transaction?
  4. What method of payment do you accept?
  5. When is my credit card charged for the order?

Shipping

  1. How am I notified when my order ships?
  2. How are orders shipped?
  3. What are the shipping charges?
  4. When are orders shipped?
  5. Where do we ship?

Returns

  1. What is your return policy?

Privacy

  1. How do I update my personal information?
  2. How is the information used?

Orders

  1. Can I cancel my order once I place it?
  2. Can I change my order once I place it?
  3. Can I check my order status online?
  4. How does the order process work?

Gifting Experience

  1. Can I include a gift message, gift box or personalization with my order?
  2. When will I receive my order if it includes a gift message, gift box or personalization?
  3. What are the charges for adding a gift message, gift box or personalization with my order?
  4. What if I return an order or item that has included a gift message, gift box or personalization?


Product Specific Questions


1. Where can I inquire about Lacoste Fragrances?

If you want to inquire about Lacoste Fragrances or one of our products check our brand site.

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Searching for a Product


1. How do I locate a product on the site?

Products available for sale on Lacoste Fragrances Store are grouped by gender and by range within gender, allowing you to find the products that meet your specific gifting and self pampering dreams. Please use the navigational tools to select the range and or product you wish to learn more about.

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Payment


1. Can I use coupons or gift certificates for purchases on Lacoste Fragrances Store?

Lacoste Fragrances Store does not accept coupons of any type. Gift certificates may not be used for payment.

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2. Do you accept another currency besides US dollars?

No, all prices are in US dollars. Your credit card company will automatically do a currency conversion for you when you purchase from Lacoste Fragrances Store.

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3. What is done to secure my credit card transaction?

Lacoste Fragrances Store values you as a customer and protecting you and your order information are of paramount importance to us. Sockets Layer (SSL) technology is used to protect all aspects of your transaction on the site.

SSL encrypts your order information to avoid the decoding of that information by anyone other than Lacoste Fragrances Store. To verify the security of your transactions and check the security of your connection; check at the lower left corner of your browser window after accessing the server. A closed lock (depending on your browser) indicates that the SSL is active. A second way to verify the secure status of your transaction is indicated in the URL of the pages upon which information is provided. When the first characters of the URL are "https" as opposed to "http" you are accessing a secure server. Whenever you are entering personal information you will be in a secure area of our store. The general information pages and items pages do not require you to supply information and therefore are not "locked".

If your browser or firewall does not permit communication through secure servers, you will not be able to place an order.

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4. What method of payment do you accept?

Lacoste Fragrances Store accepts most major Credit Cards. We honor MasterCard, Visa, American Express, and Discover Card.

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5. When is my credit card charged for the order?

Your credit card will only be charged when the order ships from our warehouse.

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Shipping


1. How am I notified when my order ships?

When your order ships you will receive an acknowledgment via Email that confirms all of the details of your order and the date it shipped. This acknowledgment will include the items ordered, price, sales tax, shipping & handling charges, carrier tracking number if applicable and any information regarding items that may be unavailable.

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2. How are orders shipped?

Orders are shipped via FedEx and other carriers based on the weight of the order, and the location being shipped to.

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3. What are the shipping charges?

For information about shipping charges, please read our Shipping Policy.

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4. When are orders shipped?

All in-stock merchandise is normally shipped from our warehouse within two business days of placing your order (excluding holidays and weekends). If an item is unavailable you will be notified. Orders containing personalized items or requiring gift boxing or gift messaging may take up to four business days to process from the time your order is placed.

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5. Where do we ship?

Lacoste Fragrances Store ships within the 48 continental United States.

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Returns


1. What is your return policy?

For information about returns, please read our Return Policy.

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Privacy


1. How do I update my personal information?

Please visit My Account. You will be asked to sign in with your Email and password. After signing in, select the type of information you would like to update. If you do not have an account, you may create one. We invite you to register and hope you enjoy your shopping experience.

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2. How is the information used?

Lacoste Fragrances Store uses the information collected for the following purposes: to send information you have requested, such as information about us, promotional information about our products, or details of any offers or promotions; to assist us in improving our products, services or the content of our site; to contact you in connection with a contest or promotion; to send you products that you may have purchased on our site; or for our own internal marketing and research purposes. Lacoste Fragrances Store will not sell, rent, or in any way intentionally disclose personal information that you provide to us on this site to any third party (other than Procter & Gamble and its affiliates), unless: 1) we are required to do so by law, regulation, warrant, subpoena or court order, or 2) such disclosure is part of a sale of all (or substantially all) of the assets of one or more divisions or affiliates of Lacoste Fragrances Store. For more about our privacy policy Click Here.

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Orders


1. Can I cancel my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process. It is not possible to cancel your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle cancellations. If you wish to cancel your order on the same day you have placed it, you may contact our Customer Service center by phone 1-866-951 5173, Monday-Friday, 8:00am - 6:00pm Eastern Time, to see if the order may be cancelled prior to shipping. Once the order has been processed and shipped, we suggest that if you wish to cancel, you return the shipment after you have received it.

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2. Can I change my order once I place it?

You have the option of changing and canceling your order during the Checkout portion of the order process.

It is not possible to change your order after it has been submitted. The transaction takes place so quickly that it is not possible to handle changes. We suggest that if you wish to increase quantities or add items that you enter another order.

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3. Can I check my order status online?

Online order status is only available for orders placed on the web site. You can check your order's status by signing into Your Account. You will be asked to sign in with your Email and password.

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4. How does the order process work?

Once you have filled your shopping bag and checked out, you will receive an order confirmation by Email. The confirmation will include an Order Number, which you can use for reference if you have any questions. Your order will be processed and your credit chard charged during our next production cycle which is generally the next business day (excluding weekends and holidays). The order is picked, verified, packed and shipped to you. At the time your order ships your credit card will be charged for the total amount indicated on your order. You will also receive an acknowledgment via Email that your order is on its' way, including a tracking number where applicable.

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Gifting Experience


1. Can I include a gift message, gift box or personalization with my order?

Lacoste Fragrances Store offers several gifting options for your order. Gifting instructions can be found during the checkout process or on the product detail pages where available.

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2. When will I receive my order if it includes a gift message, gift box or personalization?

Orders containing personalized items or requiring gift boxing or gift messaging may take up to four business days to process from the time your order is placed.

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3. What are the charges for adding a gift message, gift box or personalization with my order?

Charges for adding a gift message, gift box or personalization to an order will vary based on the type of gifting experience you select, as well as any applicable promotions beign featured at the time. Any charges will be found during the checkout process or on the product detail pages where available.

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4. What if I return an order or item that has included a gift message, gift box or personalization?

If an order or item is returned that included a gift message, gift box or personalization, a restocking charge of $9.99 may apply.

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